:root{--bg:#0A0A0C;--el:#121218;--el2:#1a1a23;--line:#262632;--p:#9B2EFF;--pd:#7A1FD4;--ps:#C084FC;--g:#D1AE64;--w:#fff;--m:#A1A1AA;--ok:#22c55e;--warn:#f59e0b;--bad:#ef4444}
*{box-sizing:border-box}html,body{margin:0;height:100%;background:var(--bg);color:var(--w);font:15px/1.4 Inter,system-ui,-apple-system,"Segoe UI",Roboto,sans-serif;-webkit-text-size-adjust:100%}
button,input,textarea{font:inherit;color:inherit}
.hidden{display:none!important}.muted{color:var(--m)}.center{text-align:center;padding:24px}.err{color:#fca5a5;margin:6px 0 0;min-height:1em;font-size:13px}
.login{min-height:100%;display:flex;align-items:center;justify-content:center;padding:24px}
.login-card{width:100%;max-width:360px;background:var(--el);border:1px solid var(--line);border-radius:18px;padding:28px;display:flex;flex-direction:column;gap:12px;text-align:center}
.login-card img{margin:0 auto;border-radius:14px}.login-card h1{margin:4px 0 0;font-size:22px}.login-card p{margin:0}
input[type=password],.search,textarea{background:var(--el2);border:1px solid var(--line);border-radius:12px;padding:12px 14px;outline:none;width:100%}
input:focus,textarea:focus{border-color:var(--p)}
.btn{background:var(--el2);border:1px solid var(--line);border-radius:12px;padding:11px 16px;cursor:pointer}.btn.primary,.round.primary{background:var(--p);border-color:var(--p)}.btn.small{padding:6px 12px;font-size:13px;border-radius:10px}
.btn.warn{background:var(--warn);border-color:var(--warn);color:#111}
.app{display:flex;height:100vh;height:100dvh}
.list-pane{width:360px;max-width:100%;border-right:1px solid var(--line);display:flex;flex-direction:column;background:var(--bg);position:relative}
.bar{display:flex;align-items:center;gap:10px;padding:10px 12px;padding-top:max(10px,env(safe-area-inset-top));background:var(--el);border-bottom:1px solid var(--line);min-height:56px}
.bar-title{flex:1;min-width:0;display:flex;flex-direction:column}.bar-title b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.bar-title small{color:var(--m);font-size:12px}
.logo{border-radius:8px}.dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--ok);margin-left:3px;vertical-align:middle}.dot.off{background:var(--bad)}
.icon-btn{background:none;border:0;font-size:20px;padding:6px 9px;cursor:pointer;border-radius:10px;text-decoration:none;color:var(--w)}.icon-btn:hover{background:var(--el2)}
.back{display:none;font-size:30px;line-height:1;padding:0 8px}
.menu{position:absolute;right:10px;top:56px;background:var(--el2);border:1px solid var(--line);border-radius:12px;z-index:5;display:flex;flex-direction:column;min-width:240px;overflow:hidden}
.menu-item{background:none;border:0;text-align:left;padding:12px 14px;cursor:pointer}.menu-item:hover{background:var(--line)}
.banner{margin:10px 12px 0;padding:10px 12px;border-radius:12px;background:#2a1748;border:1px solid var(--pd);font-size:13px}.banner button{margin-top:8px}
.search{margin:10px 12px;width:auto}
.conv-list{overflow-y:auto;flex:1}
.conv{display:flex;gap:10px;padding:12px;border-bottom:1px solid #18181f;cursor:pointer;align-items:flex-start}.conv:hover{background:var(--el)}.conv.active{background:var(--el2)}
.avatar{width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,var(--p),var(--pd));display:flex;align-items:center;justify-content:center;font-weight:700;flex:none}
.conv-main{flex:1;min-width:0}.conv-top{display:flex;justify-content:space-between;gap:8px}.conv-top b{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-top time{color:var(--m);font-size:12px;flex:none}
.conv-last{color:var(--m);font-size:13px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px}
.tags{display:flex;gap:4px;flex-wrap:wrap;margin-top:5px}.tag{font-size:11px;padding:1px 7px;border-radius:999px;background:var(--el2);border:1px solid var(--line);color:var(--ps)}.tag.h{color:var(--g);border-color:#5b4a22}.tag.hot{color:#fda4af;border-color:#5b2230}
.badge{background:var(--p);color:#fff;border-radius:999px;font-size:11px;font-weight:700;padding:1px 7px;margin-left:6px}
.chat-pane{flex:1;display:flex;min-width:0;background:radial-gradient(circle at 20% 0%,#1b1030 0,transparent 45%),var(--bg)}
.chat-empty{margin:auto;text-align:center;color:var(--m)}.chat-empty img{opacity:.35;border-radius:20px}
.chat{flex:1;display:flex;flex-direction:column;min-width:0;height:100%}
.control-row{display:flex;gap:8px;align-items:center;padding:8px 12px;border-bottom:1px solid var(--line);background:#0e0e13;flex-wrap:wrap}
.control-row .btn{margin-left:auto}
.pill{font-size:12px;padding:3px 9px;border-radius:999px;border:1px solid var(--line);background:var(--el2)}.pill.bot{color:var(--ps)}.pill.human{color:var(--g);border-color:#5b4a22}.pill.open{color:#86efac}.pill.closed{color:#fca5a5}
.info{padding:10px 14px;background:var(--el);border-bottom:1px solid var(--line);font-size:13px;display:grid;grid-template-columns:auto 1fr;gap:4px 12px}.info dt{color:var(--m)}.info dd{margin:0}
.messages{flex:1;overflow-y:auto;padding:14px 12px;display:flex;flex-direction:column;gap:6px}
.msg{max-width:78%;padding:8px 11px 6px;border-radius:14px;white-space:pre-wrap;word-wrap:break-word;overflow-wrap:anywhere;font-size:14.5px;position:relative}
.msg.in{align-self:flex-start;background:var(--el2);border-top-left-radius:4px}
.msg.out{align-self:flex-end;background:#3b1a66;border-top-right-radius:4px}.msg.out.bot{background:#22202c;border:1px dashed #3a3550}
.msg .meta{display:block;text-align:right;font-size:11px;color:var(--m);margin-top:3px}.msg .who{font-size:11px;color:var(--ps);display:block;margin-bottom:2px}
.msg.failed{border:1px solid var(--bad)}.msg .error{color:#fca5a5;font-size:11px;display:block}
.msg audio{display:block;max-width:240px;margin:4px 0}.msg img{max-width:240px;max-height:300px;border-radius:10px;display:block;margin:4px 0}
.day{align-self:center;font-size:12px;color:var(--m);background:var(--el);padding:3px 10px;border-radius:999px;margin:8px 0}
.closed{padding:12px 14px;background:#2a1414;border-top:1px solid #5b2222;font-size:13px}.closed ul{margin:6px 0 0;padding-left:18px}
.composer{padding:8px 10px;padding-bottom:max(8px,env(safe-area-inset-bottom));border-top:1px solid var(--line);background:var(--el)}
.composer .row{display:flex;gap:8px;align-items:flex-end}.composer textarea{resize:none;max-height:140px;min-height:44px}
.round{width:44px;height:44px;border-radius:50%;border:1px solid var(--line);background:var(--el2);cursor:pointer;flex:none;font-size:18px}
.round:disabled,.btn:disabled{opacity:.45;cursor:not-allowed}
.quick{display:flex;gap:6px;margin-bottom:6px;overflow-x:auto}.chip{background:var(--el2);border:1px solid var(--line);border-radius:999px;padding:5px 11px;font-size:12.5px;cursor:pointer;white-space:nowrap}
.rec{display:flex;align-items:center;gap:10px;margin-top:8px}.rec-dot{width:10px;height:10px;border-radius:50%;background:var(--bad);animation:bl 1s infinite}@keyframes bl{50%{opacity:.2}}
.toast{position:fixed;left:50%;bottom:24px;transform:translateX(-50%);background:var(--el2);border:1px solid var(--p);padding:10px 16px;border-radius:12px;z-index:20;max-width:90vw}
@media (max-width:760px){
 .list-pane{width:100%;border-right:0}.chat-pane{display:none}
 .app.in-chat .list-pane{display:none}.app.in-chat .chat-pane{display:flex}
 .back{display:block}.msg{max-width:86%}
}
.logo.biz,.biz-mini{border-radius:50%;object-fit:cover;background:var(--el2)}.biz-mini{flex:none;border:1px solid var(--line)}
.avatar.sm{width:36px;height:36px;font-size:14px}
.push-dot{display:inline-block;width:7px;height:7px;border-radius:50%;background:var(--m);margin-left:4px;vertical-align:middle}.push-dot.on{background:var(--ok)}.push-dot.off{background:var(--warn)}
.menu-status{padding:10px 14px;font-size:12.5px;color:var(--m);border-bottom:1px solid var(--line);white-space:pre-line}
.msg .who{display:flex;align-items:center;gap:5px}.msg .who img{width:16px;height:16px;border-radius:50%;object-fit:cover}
.msg video{max-width:260px;max-height:320px;border-radius:10px;display:block;margin:4px 0;background:#000}
.file-chip{display:flex;align-items:center;gap:10px;background:rgba(0,0,0,.25);border:1px solid var(--line);border-radius:10px;padding:8px 10px;margin:4px 0;text-decoration:none;color:var(--w);max-width:280px}
.file-chip .ic{font-size:24px}.file-chip b{display:block;font-size:13.5px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;max-width:200px}.file-chip small{color:var(--m);font-size:11.5px}
.cap{display:block;margin-top:2px}
.attach{display:flex;align-items:center;gap:10px;background:var(--el2);border:1px solid var(--line);border-radius:12px;padding:8px;margin-bottom:6px}
.attach-preview{width:56px;height:56px;border-radius:8px;overflow:hidden;flex:none;display:flex;align-items:center;justify-content:center;background:#000;font-size:26px}.attach-preview img,.attach-preview video{width:100%;height:100%;object-fit:cover}
.attach-info{flex:1;min-width:0;display:flex;flex-direction:column}.attach-info b{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13.5px}
.progress{height:5px;background:var(--line);border-radius:4px;margin-top:6px;overflow:hidden}.progress i{display:block;height:100%;width:0;background:var(--p);transition:width .2s}
.tpl{position:fixed;inset:0;background:var(--bg);z-index:15;display:flex;flex-direction:column}
.tpl-body{overflow-y:auto;padding:12px;display:flex;flex-direction:column;gap:12px;max-width:820px;width:100%;margin:0 auto}
.card{background:var(--el);border:1px solid var(--line);border-radius:14px;padding:12px 14px;display:flex;flex-direction:column;gap:8px}.card h3{margin:0;font-size:15px}
.card label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--m)}.card label.inline{flex-direction:row;align-items:center;gap:8px}
.card select,.card input:not([type=checkbox]){background:var(--el2);border:1px solid var(--line);border-radius:10px;padding:9px 10px;color:var(--w)}
.card .search{margin:0}.small{font-size:12px}
.kv{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:8px}.kv div{background:var(--el2);border-radius:10px;padding:8px 10px}.kv small{display:block;color:var(--m);font-size:11.5px}.kv b{font-size:15px}
.q-GREEN{color:#86efac}.q-YELLOW{color:#fde047}.q-RED{color:#fca5a5}
.tpl-item{border-top:1px solid var(--line);padding:8px 0;font-size:13.5px;white-space:pre-wrap}.tpl-item:first-child{border-top:0}
.st{font-size:11px;padding:1px 7px;border-radius:999px;border:1px solid var(--line);margin-left:6px}.st.APPROVED{color:#86efac}.st.REJECTED{color:#fca5a5}.st.PENDING{color:#fde047}
.tpl-preview{white-space:pre-wrap;background:var(--el2);border-radius:10px;padding:8px 10px;font-size:13.5px}
.tpl-contacts{max-height:220px;overflow-y:auto;border:1px solid var(--line);border-radius:10px}
.tpl-contacts label{flex-direction:row;align-items:center;gap:8px;padding:7px 10px;border-bottom:1px solid #18181f;color:var(--w)}.tpl-contacts label.dis{opacity:.5}
table.t{width:100%;border-collapse:collapse;font-size:12.5px}table.t td,table.t th{border-bottom:1px solid var(--line);padding:5px 6px;text-align:left;vertical-align:top}
.ok-row{color:#86efac}.skip-row{color:var(--m)}
.row2{display:flex;gap:8px}.row2 .search{flex:1}
.modal{position:fixed;inset:0;background:rgba(0,0,0,.6);z-index:30;display:flex;align-items:center;justify-content:center;padding:16px}
.modal-card{background:var(--el);border:1px solid var(--p);border-radius:16px;padding:18px;max-width:420px;width:100%}.modal-actions{display:flex;gap:8px;justify-content:flex-end;margin-top:14px}
.halt{background:#3a1515;border:1px solid #7f1d1d;border-radius:10px;padding:8px 10px;color:#fecaca}
.tpl-preview:empty{display:none}